Whether it's a slow leak that's been eating your subfloor for weeks or a flooded basement at 2am, our Old Lyme crews are already moving. Hirex Water Damage sends licensed technicians straight to your Old Lyme address with extraction equipment already loaded and running.
We built our Old Lyme branch after hearing the same complaint over and over from Old Lyme, CT property owners — the "24/7" number that never actually answers. Every technician on our Old Lyme roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Our crew leads carry IICRC water restoration certifications and have logged real hours on Category 1, 2, and 3 losses, so Water Damage Repair in Old Lyme isn't a side service we tacked on — it's the reason the company exists. We carry full general liability coverage and are licensed to operate throughout Old Lyme, CT, so you're protected from the moment our truck pulls into the driveway.
We keep a stocked warehouse inside Old Lyme, CT so equipment never has to be trucked in from another region, which is the difference between a 45-minute arrival and a next-day one.
Anyone in Old Lyme who has had a supply line fail overnight knows the real cost isn't the leak itself, it's how long the standing water sits before someone with the right equipment arrives. That's the gap Hirex Water Damage was built to close, one Old Lyme call at a time.
Water damage doesn't always look dramatic at first — some of the costliest Old Lyme jobs we've handled began as a small, easy-to-miss problem. Here's what tells us a property needs professional attention rather than a mop and a fan:
If you're nodding along to any of these, get ahead of it now rather than later — our Old Lyme dispatcher will give you an honest read on urgency, not a sales pitch.
We size the Old Lyme response to the actual damage — a single-room extraction gets a two-person crew, a commercial loss gets the full fleet — nothing gets a cookie-cutter response.
We arrive with submersible pumps and truck-mount extractors that get standing water out of a Old Lyme property before it soaks deeper into the subfloor. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Our drying plans use moisture meters and thermal imaging to target air movers exactly where hidden moisture is trapped, with daily drying logs so you can see the numbers improving, not just take our word for it.
On the residential side in Old Lyme, we handle the flood-cut, subfloor checks, and content pack-out so your home is ready to rebuild, with clear photo documentation at every stage for your insurance claim.
Old Lyme businesses and property managers get a dedicated project lead, after-hours crews, and equipment scaled to square footage rather than a single-crew response — we know a flooded lobby or a leaking unit above tenants below has to move fast.
Blackwater losses in Old Lyme get handled under strict Category 3 protocol: containment, PPE, antimicrobial application, and documented disposal of contaminated materials.
Every Old Lyme job includes a preventive antimicrobial application, and if we spot conditions that need full remediation we tell you plainly instead of quietly hoping it clears up.
Every Old Lyme estimate is written and explained before work begins — no vague "we'll see how it goes" pricing.
Our Old Lyme, CT warehouse keeps drying equipment close, which typically puts a Old Lyme tech at your door inside an hour.
We document everything with photos and moisture logs and work directly with your adjuster so you're not stuck translating restoration jargon.
If moisture readings aren't where they should be at the end of the job, we come back and keep drying at no extra charge.
Our Old Lyme team asks a handful of targeted questions so the truck that shows up already has the right gear loaded.
Our nearest available Old Lyme crew is dispatched immediately with truck-mount extraction gear on board.
Standing water comes out first; drying equipment gets placed only after we've mapped exactly where moisture is hiding.
We re-check moisture levels daily until materials hit dry standard, then hand you full documentation for your records or your insurer.
We measure moisture with instruments, not guesswork, and we won't sign off on a Old Lyme job until those readings match the dry standard for the materials involved. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
We put that guarantee directly on the Old Lyme work order, not just in an ad. We try to send the original technician back for any follow-up so you're not re-explaining the job to someone new.
"We had standing water from a burst water heater and the technician showed up before I even finished mopping the entry way." — Danielle R.
"The team handled every conversation with my adjuster — I never had to explain what psychrometrics meant to anyone." — Marcus T.
"The drying logs they left behind actually made sense — I could see the numbers dropping every day until it was done." — Priya S.
"A supply line failure flooded our kitchen and this crew had us reopened in under a week — much faster than we expected." — Aaron W.
"Sewage backup is not a fun call to make, but the crew treated it professionally and explained the whole containment process." — Lena G.
"Final bill matched the estimate to the dollar, which is rarer than it should be in this industry." — Sam O.
Most Old Lyme dispatches are on-site within 60-90 minutes since our crews and equipment are based in-state, not flown or trucked in from elsewhere.
Yes — every Old Lyme job gets a written estimate before equipment is turned on, and we walk through it with you line by line.
Around-the-clock coverage in Old Lyme includes extraction, drying, and Category 3 sewage response — nothing on that list waits for morning.
We build our paperwork specifically to match what adjusters need and will speak with your insurer on your behalf.
We rely on moisture meters and psychrometric readings, not a guess, before signing off on a Old Lyme job as complete.
Blackwater and sewage response is a core part of what our Old Lyme team does, not a job we sub out.
If it's safe, shut off the water source, move electronics and valuables away from the affected area, and avoid the space if standing water is near outlets.
We scale crews and equipment for commercial Old Lyme accounts and assign a dedicated project lead for anything beyond a single unit.
Typical drying time runs 3-5 days for a Old Lyme home, though a job that sat unaddressed longer can take longer to fully dry.
Not if it's addressed quickly — mold generally needs 24-48 hours of sustained moisture, which is exactly why fast extraction matters.
Yes, if moisture readings aren't at dry standard when we finish, or a callback shows lingering moisture within 30 days, we return at no extra charge.
Our Old Lyme coverage extends through the zip codes shown here and into nearby Old Lyme, CT communities.
Our Old Lyme dispatch covers the full city plus a wide radius of surrounding zip codes, backed by additional crews staged throughout Old Lyme, CT for larger losses. If your address falls inside or near Old Lyme, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for Old Lyme, Old Lyme, CTOne call gets you a Old Lyme-based team, not a routed national queue.
Call +1-844-833-1325