Pipes don't wait for daylight to fail, and our Old Lyme dispatch team doesn't wait for morning to respond. Hirex Water Damage sends licensed technicians straight to your Old Lyme address with extraction equipment already loaded and running.
Too many Old Lyme, CT families have called a big national number only to get bounced through hold music before a random subcontractor shows up hours later, so Hirex Water Damage built its Old Lyme operation differently. Every technician on our Old Lyme roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Our crew leads carry IICRC water restoration certifications and have logged real hours on Category 1, 2, and 3 losses, so Water Damage Repair in Old Lyme isn't a side service we tacked on — it's the reason the company exists. We carry full general liability coverage and are licensed to operate throughout Old Lyme, CT, so you're protected from the moment our truck pulls into the driveway.
Our Old Lyme, CT-based equipment cache means drying gear is already close by, not stuck in a truck three states away.
Ask any Old Lyme property manager who has dealt with a burst supply line at 3am — the difference between a crew that shows up ready and one still loading a truck at the shop is measured in gallons of water soaking into your subfloor. That's the gap Hirex Water Damage was built to close, one Old Lyme call at a time.
The most expensive Old Lyme restoration jobs we run almost never started as a dramatic flood; they started as something small that got put off. Here's what tells us a property needs professional attention rather than a mop and a fan:
If you're nodding along to any of these, get ahead of it now rather than later — our Old Lyme dispatcher will give you an honest read on urgency, not a sales pitch.
From a single soaked bedroom to a commercial building with three flooded floors, our Old Lyme teams are equipped to scale up or down — nothing gets a cookie-cutter response.
Our Old Lyme units run truck-mount extraction pumps that pull thousands of gallons per hour, cutting standing-water time from days to hours. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Our drying plans use moisture meters and thermal imaging to target air movers exactly where hidden moisture is trapped, with daily drying logs so you can see the numbers improving, not just take our word for it.
For Old Lyme homeowners, that means drywall removal at the flood cut line, subfloor assessment, and content pack-out for anything that can be saved, with clear photo documentation at every stage for your insurance claim.
Old Lyme businesses and property managers get a dedicated project lead, after-hours crews, and equipment scaled to square footage rather than a single-crew response — we know a flooded lobby or a leaking unit above tenants below has to move fast.
Category 3 blackwater calls for full PPE, antimicrobial treatment, and disposal of anything porous that touched the contamination — our Old Lyme crews are trained for exactly that protocol.
We apply antimicrobial treatment during every Old Lyme drying job specifically to head off mold before it starts, and we'll flag any area that needs deeper remediation.
You get a written estimate before any equipment runs, not a mystery total handed to you after the fact.
Our Old Lyme, CT warehouse keeps drying equipment close, which typically puts a Old Lyme tech at your door inside an hour.
Our paperwork is built to match what adjusters expect, and we'll speak with your insurer directly on your behalf.
If moisture readings aren't where they should be at the end of the job, we come back and keep drying at no extra charge.
Our Old Lyme team asks a handful of targeted questions so the truck that shows up already has the right gear loaded.
A licensed technician heads to your Old Lyme address with extraction and drying equipment already loaded.
Extraction happens immediately, followed by a moisture survey that tells us precisely where the drying equipment needs to go.
We re-check moisture levels daily until materials hit dry standard, then hand you full documentation for your records or your insurer.
Every Old Lyme job gets closed based on instrument readings, not a visual check, and we won't call it finished until the numbers say it's finished. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
That's not a marketing line — it's written into every Old Lyme work order we issue. If a second visit is ever needed, it comes from the same crew that handled the original job whenever scheduling allows, since they already know the property and the readings we started from.
"Our water heater let go at midnight and a Hirex Water Damage tech was pulling water out of the hallway by 1am. Fast doesn't begin to cover it." — Danielle R.
"They dealt with my insurance adjuster directly and I didn't have to translate a single restoration term myself." — Marcus T.
"They showed me the daily moisture readings so I wasn't just trusting a stranger's word that the house was dry." — Priya S.
"Our restaurant flooded from a line break in the kitchen and they had us back open in three days flat." — Aaron W.
"Nobody wants to call about a sewage backup, but they walked me through the containment and PPE process calmly." — Lena G.
"Final bill matched the estimate to the dollar, which is rarer than it should be in this industry." — Sam O.
Because our equipment is staged inside Old Lyme, CT, most Old Lyme calls see a technician on-site within 60 to 90 minutes of the initial call.
We always quote first. You'll see a written estimate for the Old Lyme job before any drying equipment starts running.
Around-the-clock coverage in Old Lyme includes extraction, drying, and Category 3 sewage response — nothing on that list waits for morning.
Direct adjuster communication is standard — we send photo and moisture documentation formatted for a Old Lyme insurance claim.
Dryness is confirmed with instrument readings against a documented dry standard, not just by feeling the wall or carpet.
We regularly handle sewage backups in Old Lyme using full containment, PPE, and EPA-registered antimicrobial products.
Cut power to the affected area if there's standing water near outlets, and avoid walking through it until our Old Lyme tech confirms it's safe.
Commercial response is a regular part of our Old Lyme work — restaurants, offices, and multi-unit buildings included.
Drying time varies with material and how quickly extraction started, but 3 to 5 days is typical for most Old Lyme jobs.
Quick extraction and drying in Old Lyme significantly lowers mold risk, since spores need sustained moisture over roughly a day or two to establish.
Yes, if moisture readings aren't at dry standard when we finish, or a callback shows lingering moisture within 30 days, we return at no extra charge.
See the zip codes and nearby cities listed below — our Old Lyme crews cover that full radius.
Our Old Lyme dispatch covers the full city plus a wide radius of surrounding zip codes, backed by additional crews staged throughout Old Lyme, CT for larger losses. If your address falls inside or near Old Lyme, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for Old Lyme, Old Lyme, CTOne call gets you a Old Lyme-based team, not a routed national queue.
Call +1-844-578-1604