Pipes don't wait for daylight to fail, and our Old Lyme dispatch team doesn't wait for morning to respond. Hirex Water Damage sends licensed technicians straight to your Old Lyme address with extraction equipment already loaded and running.
Hirex Water Damage started because homeowners in Old Lyme, CT kept telling us the same story: a national hotline picked up, put them on hold, and then subcontracted the job out to whoever was cheapest and closest. Every technician on our Old Lyme roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Our senior technicians are IICRC-certified and have worked everything from a clean supply-line break to a full sewage backup, so Water Damage Repair in Old Lyme isn't a side service we tacked on — it's the reason the company exists. We carry full general liability coverage and are licensed to operate throughout Old Lyme, CT, so you're protected from the moment our truck pulls into the driveway.
We keep a stocked warehouse inside Old Lyme, CT so equipment never has to be trucked in from another region, which is the difference between a 45-minute arrival and a next-day one.
Talk to a Old Lyme property manager who's lived through an overnight pipe failure and they'll tell you exactly why a crew that arrives already equipped matters — every extra minute is more water in the framing. That's the gap Hirex Water Damage was built to close, one Old Lyme call at a time.
Not every leak announces itself with a flooded floor. A lot of the worst damage we see in Old Lyme started small and got ignored for weeks. Here's what tells us a property needs professional attention rather than a mop and a fan:
If any of that sounds familiar, don't wait for it to get worse — call our Old Lyme line and we'll tell you honestly whether it's a same-day emergency or something we can schedule.
Whether it's one bedroom carpet or an entire flooded commercial floor, our Old Lyme crews scale the response to match the loss — nothing gets a cookie-cutter response.
We arrive with submersible pumps and truck-mount extractors that get standing water out of a Old Lyme property before it soaks deeper into the subfloor. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Our drying plans use moisture meters and thermal imaging to target air movers exactly where hidden moisture is trapped, with daily drying logs so you can see the numbers improving, not just take our word for it.
On the residential side in Old Lyme, we handle the flood-cut, subfloor checks, and content pack-out so your home is ready to rebuild, with clear photo documentation at every stage for your insurance claim.
For commercial Old Lyme accounts, we assign a project lead, run crews after normal hours to reduce downtime, and bring equipment sized to the actual footprint — we know a flooded lobby or a leaking unit above tenants below has to move fast.
Category 3 blackwater calls for full PPE, antimicrobial treatment, and disposal of anything porous that touched the contamination — our Old Lyme crews are trained for exactly that protocol.
We apply antimicrobial treatment during every Old Lyme drying job specifically to head off mold before it starts, and we'll flag any area that needs deeper remediation.
Every Old Lyme estimate is written and explained before work begins — no vague "we'll see how it goes" pricing.
Because our equipment cache sits inside Old Lyme, CT, most Old Lyme calls see a technician on-site in under 60 minutes.
We photograph and log every step specifically so your claim moves faster and you're not the one arguing with the insurance company.
Final moisture readings have to hit dry-standard before we consider a Old Lyme job done, and getting there again is on us, not you.
A short call with our Old Lyme dispatcher tells us whether this is a one-room job or a multi-crew response before anyone drives out.
Our nearest available Old Lyme crew is dispatched immediately with truck-mount extraction gear on board.
We remove standing water first, then map moisture and position air movers and dehumidifiers based on the readings.
Daily moisture checks continue until every affected material reads dry, and you get a complete report at the end.
Every Old Lyme job gets closed based on instrument readings, not a visual check, and we won't call it finished until the numbers say it's finished. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
We put that guarantee directly on the Old Lyme work order, not just in an ad. If a second visit is ever needed, it comes from the same crew that handled the original job whenever scheduling allows, since they already know the property and the readings we started from.
"Water heater blew at midnight and the Hirex Water Damage crew had extraction equipment running before 1am. Genuinely fast." — Danielle R.
"The team handled every conversation with my adjuster — I never had to explain what psychrometrics meant to anyone." — Marcus T.
"Appreciated getting real numbers each day instead of someone just saying 'looks good' and packing up." — Priya S.
"Our restaurant flooded from a line break in the kitchen and they had us back open in three days flat." — Aaron W.
"Sewage backup is not a fun call to make, but the crew treated it professionally and explained the whole containment process." — Lena G.
"Final bill matched the estimate to the dollar, which is rarer than it should be in this industry." — Sam O.
Most Old Lyme dispatches are on-site within 60-90 minutes since our crews and equipment are based in-state, not flown or trucked in from elsewhere.
We always quote first. You'll see a written estimate for the Old Lyme job before any drying equipment starts running.
Emergency extraction, structural drying, and sewage/contaminated water cleanup are all available 24/7 for Old Lyme properties.
Yes, we document everything with photos and moisture readings and can communicate directly with your adjuster.
We rely on moisture meters and psychrometric readings, not a guess, before signing off on a Old Lyme job as complete.
Yes, our Old Lyme crews are trained and equipped for Category 3 blackwater response, including PPE and antimicrobial treatment.
If it's safe, shut off the water source, move electronics and valuables away from the affected area, and avoid the space if standing water is near outlets.
Commercial response is a regular part of our Old Lyme work — restaurants, offices, and multi-unit buildings included.
Drying time varies with material and how quickly extraction started, but 3 to 5 days is typical for most Old Lyme jobs.
Quick extraction and drying in Old Lyme significantly lowers mold risk, since spores need sustained moisture over roughly a day or two to establish.
Our Old Lyme guarantee covers a 30-day callback window — if moisture shows up again from the same loss, we come back free of charge.
See the zip codes and nearby cities listed below — our Old Lyme crews cover that full radius.
Beyond Old Lyme itself, our coverage extends across nearby zip codes, with additional Old Lyme, CT crews available for large-scale or commercial losses. If your address falls inside or near Old Lyme, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for Old Lyme, Old Lyme, CTOne call gets you a Old Lyme-based team, not a routed national queue.
Call +1-844-578-1604