Pipes don't wait for daylight to fail, and our Old Lyme dispatch team doesn't wait for morning to respond. Hirex Water Damage sends licensed technicians straight to your Old Lyme address with extraction equipment already loaded and running.
Hirex Water Damage started because homeowners in Old Lyme, CT kept telling us the same story: a national hotline picked up, put them on hold, and then subcontracted the job out to whoever was cheapest and closest. Every technician on our Old Lyme roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Each lead tech holds an IICRC Water Restoration Technician certification and has personally handled clean-water, gray-water, and contaminated black-water losses, so Flood Damage Repair in Old Lyme isn't a side service we tacked on — it's the reason the company exists. We're fully insured and licensed to work anywhere in Old Lyme, CT, so you're protected from the moment our truck pulls into the driveway.
Because our equipment lives in a Old Lyme, CT warehouse rather than out of state, we're not waiting on a supply run before we can start extraction.
Talk to a Old Lyme property manager who's lived through an overnight pipe failure and they'll tell you exactly why a crew that arrives already equipped matters — every extra minute is more water in the framing. That's the gap Hirex Water Damage was built to close, one Old Lyme call at a time.
Not every leak announces itself with a flooded floor. A lot of the worst damage we see in Old Lyme started small and got ignored for weeks. Here's what tells us a property needs professional attention rather than a mop and a fan:
Recognizing one of these signs early is the difference between a contained repair and a gutted room, so call our Old Lyme team and get a straight answer on how urgent it is.
From a single soaked bedroom to a commercial building with three flooded floors, our Old Lyme teams are equipped to scale up or down — nothing gets a cookie-cutter response.
Our Old Lyme units run truck-mount extraction pumps that pull thousands of gallons per hour, cutting standing-water time from days to hours. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Our drying plans use moisture meters and thermal imaging to target air movers exactly where hidden moisture is trapped, with daily drying logs so you can see the numbers improving, not just take our word for it.
For families in Old Lyme, this covers flood-cut drywall removal, subfloor evaluation, and packing out salvageable belongings for cleaning, with clear photo documentation at every stage for your insurance claim.
Multi-unit and commercial Old Lyme properties get their own project manager plus enough drying equipment to cover the real square footage, not a token setup — we know a flooded lobby or a leaking unit above tenants below has to move fast.
When a Old Lyme job involves sewage backup, our team suits up in full PPE, applies EPA-registered antimicrobials, and safely disposes of porous materials that can't be saved.
We apply antimicrobial treatment during every Old Lyme drying job specifically to head off mold before it starts, and we'll flag any area that needs deeper remediation.
You get a written estimate before any equipment runs, not a mystery total handed to you after the fact.
Local staging inside Old Lyme, CT means Old Lyme response times usually beat the national average by a wide margin.
We document everything with photos and moisture logs and work directly with your adjuster so you're not stuck translating restoration jargon.
Final moisture readings have to hit dry-standard before we consider a Old Lyme job done, and getting there again is on us, not you.
Our Old Lyme team asks a handful of targeted questions so the truck that shows up already has the right gear loaded.
A licensed technician heads to your Old Lyme address with extraction and drying equipment already loaded.
Extraction happens immediately, followed by a moisture survey that tells us precisely where the drying equipment needs to go.
Daily moisture checks continue until every affected material reads dry, and you get a complete report at the end.
We measure moisture with instruments, not guesswork, and we won't sign off on a Old Lyme job until those readings match the dry standard for the materials involved. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
You'll find that exact commitment printed on your Old Lyme paperwork, not just mentioned over the phone. If a second visit is ever needed, it comes from the same crew that handled the original job whenever scheduling allows, since they already know the property and the readings we started from.
"Water heater blew at midnight and the Hirex Water Damage crew had extraction equipment running before 1am. Genuinely fast." — Danielle R.
"They dealt with my insurance adjuster directly and I didn't have to translate a single restoration term myself." — Marcus T.
"They showed me the daily moisture readings so I wasn't just trusting a stranger's word that the house was dry." — Priya S.
"They worked overnight so our restaurant wasn't closed longer than it had to be. That mattered a lot to us." — Aaron W.
"Nobody wants to call about a sewage backup, but they walked me through the containment and PPE process calmly." — Lena G.
"Final bill matched the estimate to the dollar, which is rarer than it should be in this industry." — Sam O.
Most Old Lyme dispatches are on-site within 60-90 minutes since our crews and equipment are based in-state, not flown or trucked in from elsewhere.
We always quote first. You'll see a written estimate for the Old Lyme job before any drying equipment starts running.
Our Old Lyme on-call rotation covers water extraction, drying, and blackwater cleanup any hour of the day or night.
Yes, we document everything with photos and moisture readings and can communicate directly with your adjuster.
We rely on moisture meters and psychrometric readings, not a guess, before signing off on a Old Lyme job as complete.
Blackwater and sewage response is a core part of what our Old Lyme team does, not a job we sub out.
Turn off the water supply if you can reach it safely, keep people and pets out of the flooded area, and don't run electrical devices near standing water.
Commercial response is a regular part of our Old Lyme work — restaurants, offices, and multi-unit buildings included.
Most Old Lyme residential jobs dry out in 3 to 5 days depending on how much material got wet and how long it sat before extraction.
Mold isn't inevitable, but the window to prevent it is narrow, which is why we treat speed as part of the Old Lyme service, not an upsell.
We stand behind every Old Lyme job with a documented dry-standard guarantee and a 30-day callback policy.
See the zip codes and nearby cities listed below — our Old Lyme crews cover that full radius.
Our Old Lyme dispatch covers the full city plus a wide radius of surrounding zip codes, backed by additional crews staged throughout Old Lyme, CT for larger losses. If your address falls inside or near Old Lyme, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for Old Lyme, Old Lyme, CTCall now and speak with a real Old Lyme dispatcher, not a national call center.
Call +1-844-234-5373